• General enquiries 0117 942 0060
  • Report a hate crime 0800 171 2272

Alongside the police and local authorities, housing associations are critical partners for SARI when it comes to tackling hate crime and fostering safe, happy neighbourhoods. We have fantastic relationships with many of our local social landlords and over the years they have been increasingly investing in our services because they recognise the value our expertise brings to their work.


SARI offers a dedicated casework service to housing associations wanting to provide a best practice response to residents affected by hate crime. This can include offering casework support with regards to both victims and perpetrators. Housing associations are able to contract us to support an agreed number of cases relevant to their level of need and size. This also means that housing associations contribute to the resourcing of a critical charity such as charity in their area.


SARI offers bespoke training packages to housing associations; for more information visit our training page here.

Resident involvement and empowerment

SARI can deliver bespoke packages for your residents. For example:

  • Satisfaction surveys with specific equalities communities.
  • Focus groups about issues such as hate crime and customer services for equalities groups.
  • Empowerment group work for residents affected by hate crime.

Review of Hate Crime Policy and Procedure

Our review of your hate crime policies and procedures will use our extensive knowledge of the area, combined with research and consultation with yourselves to formulate a best practice set of policies and procedures relevant to your organisation. We like ideally to work with both staff and service users to make sure that the processes you have are fit for purpose and will make a real difference for those they are designed for. Having sound, clearly defined policy and set of procedures regarding hate crime ensures that serious matters are resolved within a predetermined structure that safeguards both your organisation and the victim in question.

For more information or for feedback from customers who have benefited from this service, please call us on 0117 942 0060 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Best Practice Review & Scrutiny of Anti-social Behaviour Records

There has been a proven link between the levels of anti-social behaviour and hate crime amongst housing association tenants, and this link has led to the creation of the 'Respect' Charter by the Chartered Institute of Housing (CIH), Social Landlords Crime and Nuisance Group (SLCNG) and Housemark, which became the sector-owned replacement for the Respect Standard for Housing Management published by the Government in August 2006.

Since its introduction by the government in 2006, the original Standard has played an important role in driving up performance in both preventing and effectively tackling anti-social behaviour (ASB). Over 500 signatories are a clear testimony to its success, but ASB continues to be a key issue for landlords, tenants and communities, and when the housing minister announced in January 2011 that the Standard would be passed from government to sector ownership, CIH, SLCNG and HouseMark formulated the Respect Charter.

Anti-social behaviour and Hate Crime remains top of the list of issues that concerns both social housing tenants and providers. At SARI we can review all or a sample of allegations of hate crime and anti-social behaviour (dependent on levels) made by and against your tenants, including cross-referencing anti-social behaviour against the protected characteristics as defined by the Equality Act 2010:

  • Age
  • Disability
  • Gender reassignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race
  • Religion and belief
  • Sex
  • Sexual orientation

Very often by reviewing those ASB complaints made by tenants/customers with protected characteristics you can identify hate incidents or crimes which have been lost in the ASB recording systems and therefore not been dealt with as they should.  As well as reviewing these cases, we can create methods of best practice for your organisation to follow when dealing with conflicts that can lead to hate crime.

For more information, please call us on 0117 942 0060 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..